> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getgreenspark.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to connect Loox with Greenspark?

To connect Loox with Greenspark, you will need two details from your Loox account:

1. **Public Store ID**
2. **Secret API Key**

These allow Greenspark to connect securely with Loox and trigger impact when reviews are submitted.

## ${color}[#000000](1. Open Loox in Shopify)

From your Shopify admin, go to:** Apps → Loox Reviews → Settings**

Then open the **API keys** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/0/3fa02643ae649600/loox-api-key_1119g7m.png)
## ${color}[#000000](2. Copy your Public Store ID)

In the **API keys** section, you will see a field called **Your store ID**.

Click the copy icon next to the field and save this value. You will need to paste it into your Greenspark account.

## ${color}[#000000](3. Generate a Secret API Key)

Under **Manage API keys**, click **Generate API key**.

Give the key a clear name, for example: `Greenspark`

Once created, copy the Secret API Key.

## ${color}[#000000](4. Add the details to Greenspark)

In your Greenspark account, go to the `Integrations` page. Then find the `Loox integration` setup page and paste in:
* Your **Loox Public Store ID**
* Your **Loox Secret API Key**

Then click `Connect` or `Save` and your integration is ready to be used in your impact automations!

![](https://storage.crisp.chat/users/helpdesk/website/-/3/f/a/0/3fa02643ae649600/screenshot-2026-05-29-at-14305_1b45dah.png)
## ${color}[#000000](Troubleshooting)

If the integration does not connect, please check that:

* The Store ID was copied from the **API keys** tab in Loox
* The API key is active and has not been revoked
* There are no extra spaces before or after the copied values
* You are using a Secret API Key, not a webhook endpoint

If you continue to have issues, please contact Greenspark support.