> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.getgreenspark.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Are My Widgets Not Appearing When Using the Widget API?

A few reasons your widgets may not be appearing when using the Widget API.

**Using a an automation specific widget outside of our current set-up. For example, if you have a 'Per Order' Automation set-up, but are trying to add the 'Per Product Widget' it will not generate. Instead you'll want to use the 'Per Order Widget Snippet' **.

* To understand which impact specific widgets you can use, login to your account and review which automations you've set-up. 


![](https://storage.crisp.chat/users/helpdesk/website/3fa02643ae649600/screenshot-2024-10-14-at-11223_x0g38u.png)

**Having an incorrect Shop Unique Name. **

If you're having difficulty locating your Shop Unique name, click [here](https://help.getgreenspark.com/en/article/how-do-i-find-my-shop-unique-name-yghqo0/) to review our guide on how you can find it. 

![](https://storage.crisp.chat/users/helpdesk/website/3fa02643ae649600/screenshot-2024-10-14-at-11250_19pqn28.png)

If the above are correct, however you're still experiencing difficulty, please feel free to contact us via our live chat or via support@getgreenspark.com.