How Do I Create My Post-Purchase Messaging?
Once your Impact Wallet is activated, you can start designing your email templates. These can be found under ‘Notification Templates’ in your Engagement Hub.
From here, you can manage the email notifications sent to your customers, use our pre-defined templates or create your own.
Use the variables provided to add dynamic data throughout your emails.
Click ‘New’.
This will open up a new window where you can completely customise your email templates.
You can pick the type of email you are designing. This could be:
Invitation: Sent when a customer has not yet claimed their account and completes an impact action such as placing an order.
Update: Sent when a customer has claimed their account and completes an impact action such as leaving a review.
Nudge: Nudges are sent out on the 3rd, 7th and 14th day after the customer’s first impact action took place.
You can then go on to edit the email including the domain, text & imagery used throughout the notification.
We also provide dynamic variables to customise your email.
From here, you can manage the email notifications sent to your customers, use our pre-defined templates or create your own.
Use the variables provided to add dynamic data throughout your emails.
Creating a Custom Template:
Click ‘New’.
This will open up a new window where you can completely customise your email templates.
You can pick the type of email you are designing. This could be:
Invitation: Sent when a customer has not yet claimed their account and completes an impact action such as placing an order.
Update: Sent when a customer has claimed their account and completes an impact action such as leaving a review.
Nudge: Nudges are sent out on the 3rd, 7th and 14th day after the customer’s first impact action took place.
You can then go on to edit the email including the domain, text & imagery used throughout the notification.
We also provide dynamic variables to customise your email.
Updated on: 26/01/2024
Thank you!