Your Public Profile

• What Edits Can Be Made On My Public Page On The Growth Plan?

  On the Growth Plan public profiles, you can make edits to your header set-up, background setting, icon style and goals and achievements. The edits available on your header set-up include: Choosing your heading style Uploading your logo Including an image on your header Linking to social media Create a personalised message The edits available on your background settings include: Choosing a background colour. Choosing background imagery. **The edits avaiFew readers

• What Edits Can Be Made On My Public Page On The Starter Plan?

  On the Starter plan, you can make edits to your header set-up. The areas that can be edited include: Choosing your heading style Uploading your logo Including an image on your header Linking to social media Create a personalised message To do this, start by logging into your Greenspark account. Select ‘Engagement Hub’ on the left-hand side menu. On the toFew readers

• Can I Edit My Public Profile?

  Yes, you can indeed edit your public page. To review which edits are available on your current subscription click through to your plan below. Starter Plan Growth Plan [Premium Plan](https://help.getgreenspark.com/en/article/what-edits-can-be-made-on-my-public-page-oFew readers

• What Edits Can Be Made On My Public Page On The Premium Plan?

  On the Premium plan public profiles, you can make edits to your header setup, background setting, icon style and goals and achievements. As well as advanced access to white-labelling settings. The white-labelling settings include: The public page domain Navbar set-up Join Greenspark Footer Set-up The edits available on your header set-up include: Choosing your heading style Uploading your logo Including an image on your header Linking to social media CreatFew readers

Your Dashboard

• I Need Further Support, Who Do I Contact?

  Having trouble with your account? You can contact us via the chat on our homepage, within your Greenspark dashboard or write us an email to hello@getgreenspark.comSome readers

• Can I Add Multiple Users To My Account?

  This is definitely possible. However, it also depends on the plan you are on. Starter: 1 active user available Growth: 3 active users available Premium: 8 active users available Enterprise: Unlimited To add an extra user, head to your account, which can be found at the bottom of your dashboard. From there, click the ‘Users’ tab, and you will be able to invite any extra users. || If your current plan doesn’t allow the number of users your business requires, you canFew readers

• How Do I Reset My Password?

  To reset your password feel free to head over to our Greenspark homepage and select 'Login' on the far right. Once you are on the login page, you can select 'reset my password'. !Few readers

• Can I transfer the impact I've made outside of Greenspark to my Greenspark account?

  Yes, you can do this by sending over the impact you've made alongside receipts or documented proof to the support@getgreenspark.com. For instance, if you have already planted 100 trees outside of your impact with Greenspark, then send this number over alongside any receipts or certificates to substantiate this claim. We will then upload everything into your account and email you with confirmation once it has been completed. Once uploaded you will see this reflected in your Greenspark accounFew readers

• How Do I Update My Billing Information?

  To update your billing information feel free to log in to your account. Once you're in your dashboard select 'account' on the left-hand corner. Once you've selected 'account' feel free to select 'billing' and lastly 'update' under 'update billing details'. From here you can update your billing information.Few readers

• Can I Change My Company Details?

  Yes, this is very easy. If you’ve undergone a rebrand, maybe changed your logo, website or company name, head to your account on your dashboard, and you’ll be able to change all these details instantly.Few readers

• How Do I See My Current Subscription?

  To view your current subscription, start by logging into your dashboard and select 'account' on the left hand side. From here, click on 'Billing'. Then select 'Upgrade'. ![](https://storage.crisp.chat/users/helpdesk/website/3fa02643ae649600/screenshot-2024-01-26-Few readers

• How Do I Download My QR Code?

  If you’re looking for ways to share your impact with physical products, we provide you with a unique QR code that can be used on swing tags, flyers or in-store merchandising to direct your users to your public profile. You can find your QR code in your Engagement Hub in your dashboard. From there, you can customise your code with personalised text, a different colour and size, too. You can then download it and share it however suits you!Few readers

• How Do I Upgrade My Subscription?

  To upgrade your account start by logging into your Greenspark dashboard. Once you've logged in, select 'account' in the left-hand corner and then select 'billing'. From here select the green 'upgrade' button underneath 'upgrade my plan'. You can then select the 'upgrade' button on the plan you would like to upgrade to. ![Upgrade your plan](https://storage.criFew readers

• How Do I Refer A Business?

  Referring a business is super simple! Head to ‘Network’ in your dashboard. You can then click ‘Invite’. A pop-up will then allow you to choose what impact you would like to be rewarded with once your referee has completed the sign-up. On completion, both you and the referee will be gifted this impact. You can choose from: 200 plastic bottles each, 50 trees each or 1000kg of CO2 each. Once you’ve selected your chosen impact, copy and paste the URL provided and share that with as manFew readers

• Will I Get a Refund on Unused Time When Upgrading Yearly Plans?

  When upgrading from one yearly plan to another, any unused time on your current plan will be prorated and applied as a discount to your upgraded plan, rather than refunded. The upgrade takes effect immediately, while your billing cycle remains unchanged.Few readers

Your Impact

• How Do I Add Ad-Hoc Impact?

  You don’t have to integrate your favourite apps to make an impact. You can add ad hoc impact from your dashboard in just a few clicks. Click Create Impactin the left-hand menu and then click on One-time impact. Next give your purchase a name and select the impact you want to add. || You can add as many impact types to a purchase as you want. ![](httpFew readers

• Looking To Create Sustainability Related Campaigns?

  Our Sustainability Events Calendar is a great comprehensive tool to help you: Know the dates of the major sustainability events. Plan ahead and build campaigns around these dates. These Sustainability Event centred campaigns are very beneficial for brands as it allows you the change to enhance your sustainability agenda, show your customers your dedication to positive climate action as well as increase engagement and attract customers looking to buy in line with their values. The accesFew readers

Pre Sign-up

• Which Languages Do You Translate Too?

  At the moment, we translate our product to German, French, Spanish, Dutch, Italian, Czech and English. However, we do plan to continuously add new languages. If there are any languages in particular you are looking for our product to translate to, please do reach out and let us know at hello@getgreenspark.com. In addition, within your dashboard, you'll have access to our language selector - which will provide you with full visibility of what the widgets and badges look likeFew readers

• Do I Have To Sign a Long-Term Contract?

  All of our plans are available monthly or yearly and can be cancelled at any time. You can find a detailed breakdown of our prices here.Few readers

• Will I Be Charged During My Free Trial?

  During your free trial, you will not be charged any fees. Once your trial finishes, you will be charged for the subscription (the amount depends on your plan) and any impact you create.Few readers

Data Protection

• How Do You Protect My Data?

  We are bound by law to protect your businesses and your customer's data under the Data Protection Act 2018 (The UK's implementation of GDPR). We ask for data in the same way that a large number of online tools do. To provide you with the full level of functionality of our platform, we must utilise some of that data. You can turn this functionality on and off within the dashboard. Rest assured, the information you provide will only ever be used for the proper functioning of your account. ||Few readers

• Data Loss Prevention Strategy

  Data loss prevention (DLP) is a set of practices, tools, and processes to ensure that sensitive or confidential data is not lost, misused, or accessed by unauthorized personnel. An effective DLP strategy involves the following steps: 1. Identify and classify data The first step is to identify the types of data that need to be protected and classify them based on their sensitivity and value. This includes financial data, personal information, trade secrets, and intellectual property. 2.Few readers

• How Do I Reactivate My Account?

  To reactivate your previous Greenspark account, you'll want to login to your Greenspark dashboard here. Then login using your previous login details. You'll then be guided to select a plan to reactivate.Few readers